01
Order Confirmation
After checkout, your order is reviewed and prepared for processing. You will receive confirmation using the email address provided during checkout.
Customer Care
Shipping designed around your home.
Learn how Altea Living processes, ships, and coordinates delivery for furniture and home furnishings.
The Delivery Journey
From checkout to your door.
Furniture delivery can involve several stages. We keep order and shipment details available so you know what to expect.
02
Processing
Processing times vary by product and supplier. Furniture and oversized items may require additional preparation before shipment.
03
Shipment
When tracking information becomes available, we will provide the carrier name and tracking number so you can follow your delivery.
04
Delivery
Delivery timing depends on the item, destination, carrier, and selected service. Some larger pieces may require a scheduled delivery appointment.
Important Information
Preparing for a smooth delivery.
Review these details before placing your order, particularly when purchasing large or oversized furniture.
Delivery Estimates
Estimated delivery times are provided when available. They are estimates rather than guarantees and may change because of carrier delays, weather, customs, inventory availability, or supplier processing.
Multiple Shipments
Products in the same order may ship separately when they come from different suppliers or fulfillment locations. Separate tracking details may be provided for each shipment.
International Orders
International availability varies by product and destination. Customers may be responsible for import duties, taxes, brokerage fees, customs charges, or other destination-related costs.
Large Furniture Delivery
Oversized furniture may be delivered through a freight carrier. The carrier may contact you to arrange a delivery window, and someone may need to be present to receive the order.
Address Accuracy
Please confirm that your shipping address, contact information, apartment number, gate code, and delivery instructions are correct before completing checkout.
Delivery Access
Before ordering, measure entrances, doors, hallways, stairways, elevators, and the final room location. Customers are responsible for confirming that a product can be moved safely into the intended space.
Receiving Your Order
Inspect your delivery carefully.
Review the packaging and product as soon as reasonably possible. Keep the packaging until you have confirmed that the item is correct and free from damage.
When visible damage is present, photograph the packaging and product before disposing of anything. Contact Altea Living promptly with your order details and photographs.
Delivery Checklist
- Confirm the item and quantity
- Inspect the outer packaging
- Photograph visible damage
- Keep packaging and labels
- Contact support promptly
Need Assistance?
We are here to help with your delivery.
Contact our customer-care team with questions about shipping, tracking, delivery access, or an existing order.