Frequently asked questions.

Browse the Altea Living collection, select your preferred item, choose any available options, and add it to your cart. When you are ready, proceed to secure checkout and follow the steps to complete your purchase.

Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipping.

Available payment methods are displayed during checkout. Payments are processed securely through our checkout provider.

Signed-in customers can review their order history from the My Account area. You may also use the order-tracking information provided after shipment.

Delivery timing depends on the product, destination, supplier, and shipping method. Estimated delivery details will be shown when available, and tracking information will be provided after the order ships.

Altea Living is designed to support customers in multiple locations. International availability may vary by product and destination, and additional duties or taxes may apply.

Once your order has been dispatched, you will receive shipment details when available, including the carrier and tracking number.

Orders containing multiple products may arrive in separate shipments, especially when items are fulfilled by different suppliers or warehouses.

We work to present product colors accurately, but appearance may vary slightly depending on lighting, photography, screen settings, and natural material variation.

Assembly requirements vary by item. Please review the product description for available details. Some pieces may require simple assembly after delivery.

Product measurements should be listed on the individual product page. We recommend carefully measuring your room, entrances, hallways, elevators, and stairways before ordering.

Care instructions depend on the material and finish. In general, avoid harsh chemicals, prolonged direct sunlight, excessive moisture, and abrasive cleaning tools.

Return eligibility may depend on the product, condition, timing, and supplier requirements. Please review our Returns page and contact us promptly before sending any item back.

Contact us as soon as possible and include your order details, a description of the damage, and clear photographs of the product and packaging. Keep all packaging until the issue is resolved.

Return eligibility for discounted or final-sale products may be limited. Any applicable restrictions should be shown on the product page or during checkout.

Visit our Contact page and submit the form with your name, email address, subject, and message. Include your order information when asking about an existing purchase.